| 2005 | 2006 | 2007 | 2008 | 2009 |
| Details | Authors | |
| 6-9 August | Virtual Worlds: The Role of Rooms and Avatars in Virtual Teamwork, 15th Americas Confernce on Information Systems, (ACMIS 2009) Proceedings, San Francisco , Abstract | Paul Meyer, Paul Swatman |
| August | The MobiCert project: integrating Australian organic primary producers into the grocery supply chain, Journal of Manufacturing Technology Management, Vol. 20, No. 6, pp. 887-905, Abstract | Nhiem Lu, Paula M.C. Swatman |
| July | Designing a better health technology intervention to support medication management, Journal of Design Reserach, Vol. 7, No. 4, pp. 367-392, 2008, Abstract | Jean-Pierre Calabretto, Paula M.C. Swatman |
| 21-23 June | IT Support for Medication Management Process in Hospitals: An Overview, IADIS Multi Conference on Computer Science and Information Systems - MCCISS - Proceedings of the IADIS International Conference - e-Health, 2009, Algarve, Portugal, pp.59-67., Abstract | Salah Awami, Matt Doogue, Jean-Pierre Calabretto, Paula M.C. Swatman, Arduino A. Mangoni, Lisa Spurling |
| 21-23 June | Design of a Knowledge Sharing Systems in a Non-Profit Organisation, IADIS Multi Conference on Computer Science and Information Systems - MCCISS - Proceedings of the IADIS International Conference - ICT, Society and Human Beings 2009, Algarve, Portugal, pp.129-138., Abstract | Kuan Tan, Paul A. Swatman, Aditya Pethe |
| 21-23 June | Collaborative Team Observation and Support, IADIS Multi Conference on Computer Science and Information Systems - MCCISS - Proceedings of the IADIS International Conference - ICT, Society and Human Beings 2009, Algarve, Portugal, pp.98-104., Abstract | Kuan Tan, Paul A. Swatman |
| 21-23 June | Extending a Meeting Model and Identifying Social Activities for Application Support, IADIS Multi Conference on Computer Science and Information Systems - MCCISS - Proceedings of the IADIS International Conference - ICT, Society and Human Beings 2009, Algarve, Portugal, pp.20-27., Abstract | Terence Blackburn, Kuan Tan, Paul A. Swatman |
| 19-21 June | Adding Value to Enterprisewide System Integration: A New Theoretical Framework for Assessing Technology Adoption Outcomes, IADIS Multi Conference on Computer Science and Information Systems - MCCISS - Proceedings of the IADIS International Conference - e-Commerce 2009, Algarve, Portugal, pp.53-60., Abstract | Linda Wilkins, Paula M.C. Swatman, Duncan Holt |
| 14-17 June | Organisational Change in the Third Sector and Implications for Organisational Networks, 22nd Bled eConference eEnablement: Facilitating an Open, Effective and Representative Society, Bled, Slovenia, pp. 623-637, Abstract | Nicole L. Howard, Paul A. Swatman |
| June | Supporting SME Collecting Organisations: A Business Model Framework for Digital Heritage Collections, Australasian Journal of Information Systems, vol. 16, no. 1, pp. 51-75, Abstract | Darren Peacock, Paula M.C. Swatman, Nhiem Lu |
| June | An Exploratory Study of Dynamic Influences on ICT-led Developmental Impact at Community Level, Book Chapter - Chapter 3, pp.33-52 in E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy, Abstract | Md. Mahfuz Ashraf, Jo Hanisch, Paul A. Swatman |
| May | Evolutionary Disfusion Theory, Book Chapter - Chapter 12, in Handbook on Contemporary Theoretical Models in Information Systems, pp. 212-228, IGI Global, Hershey, PA., Abstract | Linda Wilkins, Paula M.C. Swatman, Duncan Holt |
| 21-24 April | Implementing Medication Management Software Effectively within a Hospital Environment: Gaining Benefits from Metaphorial Design, Information Systems: Modelling Development and Integration. Third International United Information Systems Conference UNISCON 2009, Sydney, Australia, pp. 346-354, Abstract | Salah Awami, Paula M.C. Swatman, Jean-Pierre Calabretto |
| April | ICT Intervention in the 'Chandanbai' Village of Bangladesh: Results from a field study, Information Systems Frontiers, vol. 11, no.2, pp. 155-166, Abstract | Md. Mahfuz Ashraf, Jo Hanisch, Paul A. Swatman |
| 2009 | Achieved and tangible benefits: Lessons learned from a landmark EDRMS implementation, Records Management Journal, Vol. 19, No. 1, pp. 37-53, 2009, Abstract | Linda Wilkins, Paula M.C. Swatman, Duncan Holt |
Abstract
- Top
Recently, virtual worlds have excited the interest of Computer Supported Cooperative Work (CSCW) reserchers, as potential formal and informal meeting environments for virtual teams. We report an action research study of a locally distributed team of researchers using a dedicated environment within the virtual world Second Life to support their collaboration. We investigate, here, the benefits, challenges and opportunities of virtual worlds as collaboration tools. We found that effective collaboration can take place in virtual worlds but that, in respect of synchronous collaboration, there appears little additional value in the 3D spaces and avatars of virtual worlds over more traditional video-conferencing. The results suggest that the specific benefits of virtual worlds do not fully come into play in a synchronous team context, but there is some evidence of value over longer periods of collaboration - support for projects - and for the looser collaborations which typify communities.
Abstract
- Top
The purpose of this paper is to present the findings of the MobiCert project, which utilises mobile commerce technology to enhance information access and provision for organis primary producers, so as to improve their integration into the grocery supply chain. This paper is a precursor to developing a mobile solution for both conventional and organic primary producers across Australia and potentially other countries. The rapid appraisal reserach approach is selected for this research paper as it is particularly suited for gathering fast, rich and deep data in rural and remote areas. This paper discusses the development of a mobile information community prototype for organic primary producers in rural South Australia which provides information access and data gathering functionalities through the use of a PDA/Smart phone. The Rural Area Technology Acceptance and Diffusion of Innovation Model is developed to investigate acceptance of mobile technology and the likely diffusion of this innovation in rural areas. It offers a theoretical underpinning for the project, and illustrates how this paper contributes to the management/marketing literature. This research project is of considerable value for primary producers in rural and remote areas, because it enables and enhances their access to and provision of information - a critical factor for timely and effective access to the grocery supply chain.
Abstract
- Top
Our research set out to investigate the potential for a beneficial technology intervention in the area of medication management - an area previously devoid of such support. We chose the design research (DR) method, based on its suitability to handle complexity as evidenced by its use in education and information systems-based research. Our intervention was based on two artefacts - an information model and its implementation as a digital document - which were well accepted by the trial participants. Based on our positive experience, we conclude that DR may very well be a useful and appropriate research approach for studying the application and impact of technology interventions in the health domain.
Abstract
- Top
Medication management (MM) is a process used to ensure safe usage of medications, describing many tasks performed by groups of healthcare practitioners, including: processing large amounts of data, decision making; and coordination of involved professionals. The process poses risks for patient safety, many of which are serious. One way to enhance safety is by utilisation of IT to support various aspects of the process. However, despite the consensus about IT's postitive influence on the safety of healthcare process in general, and MM in particular, successful implementation of IT in healthcare remains challenged by many factors, including social factors. This paper outlines the MM process and illustrates some IT tools used to support tasks of the process. It further describes limitations and implementation challenges of these IT tools. Finally, the article discusses social challenges and some approaches to address them.
Abstract
- Top
Significant research has been performed on the planning and development of systems to facilitate knowledge sharing in organisations in general. However, there is a lack of empirical studies in knowledge sharing system design in non-profit organisations (NPOs). NPOs were often sidelined or treated similarly as for-profit organisations in the literature but in reality, there are a number of key characteristics that differentiates them from other organisations. This paper attempts to address this issue, by describing the design of a Knowledge Sharing System prototype in an NPO. We start by describing the design of system requirements, to the development and testing of the prototype and lastly, to the feedback we obtained from the implementation of the prototype. From the feedback, the team has successfully addressed all of the issues raised at the beginning of the design process.
Abstract
- Top
Researchers have found that existing ICT support systems for collaborative teams lack impact in real-world organisations. Consequently, they believe that understanding collaborative team processes is a prerequisite to developing effective support systems. This paper presents our attempt to develop this understanding. By presenting a summary of an empirical study on a collaborative reserch team in action, we show that by nature, such work is creative and opportunistic in nature. We also discuss the implications of this study and suggest that a contingency, toolbox-based approach as a way forward to support collaborative teams.
Abstract
- Top
Our research area that has failed to produce any effective results is support for face to face meetings. In reality, there are almost no well known applications that support the inherently social nature of this type of group work. People in small teams do not always follow predefined processes, such as agendas, and they may ignore prescriptive direction. Given that people's actions are unpredictable, it becomes very hard to provide technological support. Further, there is a lack of understanding of what teams really do during interaction and that meetings, in the holistic sense, are not being examined in enough detail. This paper has two main contributions. First, an extended model of meetings is presented that includes the cognitive system formed by team members as well as artefacts and resources. Next, we examine meeting activities at a fine grained level this includes some of the social aspects that accompany the more formal processes. We provide a mini case study to exemplify our model and provide evidence of social process that need to be considered for support.
Abstract
- Top
The concept of an enterprise wide information system (EWS) strategy is often invoked as a means of repositioning an organisation to do what it does best. Streamlining processes adn integrating systems in key organisational areas such as records management is fundamental to such a strategy and has led to growing uptake of Electronic Document and Records Management Systems (EDRMS). During the implementation, a project manager will need an enterprise model or framework that accurately captures the reality of the organisation and its operational tasks and assists monitoring of the project to minimise risk. However, in the IS field no single theoretical framework or model has gained widespread acceptance. In this paper we draw on Evolutionary Diffusion of Innovation Theory (EDT) and TAM/TAM2/UTAUT to evaluate their effectiveness as predictors for a successful EDRMS implementation in a local government context. We report on modifications to these two frameworks that enabled the development of a technology implementation and acceptance (TIAM) model. The new model enables improved measurement and monitoring of EWS implementations as they occur.
Abstract
- Top
This paper reports an action research study in which we explore the problems of organisational change within a large non-profit organisation - a so-called "third sector" - organisation. We focus on the mutual interaction of an organisational change initiative and the motivation of the workforce. We review the nature of the social service delivery sector, of which the focal organisation is a part, and develop, in the context of this study, an analogy with the class of systems described as organisational networks. We argue that the findings from this study may be expected to have application in organisational change within organisational networks, generally.
Abstract
- Top
Increasing numbers of heritage collecting organisations such as archives, galleries, libraries and museums moving towards the provision of digital content and services based on the collections they hold. The collections sector in Australia is characterised by a diverse range of often very small organisations, many of which are struggling with the transition to digital service delivery. One major reasons for this struggle is the lack of suitable underlying business models for these organisations as they attempt to achieve a sustainable digital presence. The diverse characteristics of organisations within the collections sector make it difficult, if not impossible, to identify a single business model suitable for all organisations. We argue in this paper that the development of a flexible e-business model framework is a more useful strategy for achieving this goal. This paper presents a prelominary framework based on the literature, utilising the Core + Complement (C+) Business Model Framework for Content Providers initially developed by Krueger et al. (2003) and outlines how the framework will be refined and investigated empirically in future research within the Australian collections sector.
Abstract
- Top
While there is hope that ICT interventions will lead to socio-economic development in developing countries, there is a dearth of research concerning ICT-led impact studies aiming to identify either potential or actual development at the community (individual/family/group) level in rural areas. This chapter presents an exploratory and interpretive study that investigates the human development perspectives at the centre of the research. The authors present data gathered a village in rural Bangladesh where an ICT intervention; namely Gonokendra (multi-purpose community access centre), has been incepted. From a thematic analysis of the data, issues such as access to technology/information; skills building; income opportunity; health/legal awareness; and gender implications, have emerged. This chapter concludes that development at the community level is a dynamic process emerging from the complex social interaction of actors' (for eg individual, family/group and society) interests. The authors uncover that the interactions are further influenced by other dominant forces, including social constraints over individuals or family interests and decision making.
Abstract
- Top
Improved understanding of issues affecting uptake of innovative technology is important for the further development of e-business and its integration into mainstream business activities. An explanatory theory that can provide a more effective instrument for determining acceptance levels should therefore be of interest to IS practitioners and reserachers alike. The authors aimed to establish whether evolutionary diffustion theory (EDT) could offer such an instrument, developing a set of axioms derived from the EDT literature and applying these to an in-depth review of two e-business implementations: a G2B document delivery system introduced by the Australian Quarantine Inspection Service (AQIS) across a number of industry sectors; and an enterprise-wide system implementation in a local government instrumentality. The authors found EDT offered remarkable explanatory depth, applicable not only to analysing uptake of complex, multi-user technologies in organisational settings but to any e-business investigation requiring a system-wide perspective.
Abstract
- Top
Implementing health information systems (HIS) to support the healthcare process is subject to many challenges: behavioural, technical, and organisational. Developing these technological artefacts based on good understanding of such challenges, yeilds a system design capable of addressing implementation issues. Based on such understanding, we set off a development process to produce a metaphoric software tool to support health care practitioners in a hospital setting. The development of software adopting such approach explicitly considers the inclusion of users concerns, a crucial determinant for successful implementation of any IS. The software design directly implemented the look and feel of a paper-based medical form used by targeted health care practitioners. This paper illustrates empirical research done in developing and evaluating a metaphoric software tool, and highlights important aspects of such approach in addressing the implementation process.
Abstract
- Top
The United Nations, the World Bank and the International Telecommunication Union purport that information and communication technology (ICT) interventions improve development in third world countries. Hence, developing countries are rushing to implement various ICT interventions in urban-rural areas aiming to engender local or national development. Through an interpretive case study of an ICT intervention in the Chandanbari village area of Bangladesh, this research describes some challenges surrounding ICT interventions. From background literature concerning bridging the digital-divide we emphasise users' capability, local context and local content during the planning and implementation of ICT interventions. We apply Heeks' (eDevelopment Briefing, 3(1), 1-2, 2005) information chain model to improve understanding of ICT-led development at the community/individual level. Our findings uncover considerable interest in ICT interventions from the community/individuals; however, there are challenges to the long-term acceptance of ICT interventions, such as teh socio-cultural issues of gender discrimination and cultural barriers.
Abstract
- Top
Purpose: Entering the twenty-first century, burgeoning information management needs in both the private and public sectors are pushing adoption of automated records management systems. Electronic Document and Records Management Systems (EDRMS) are evolving as the most likely solution. Despite this trend, relatively few published accounts of e-records implementations exist that present achieved and measurable benefits. This paper seeks to discuss these issues. Design/methodology/approach: The authors highlight a set of workflow driven strategies that require considerable managerial and financial investment. Findings: The case study shows just how crucial it is for any organisation to bring with it the people and the processes involved in the creation, management and maintenance of records and information, if a centralised approach is to work over the longer term. Practical implications: The detailed nature of the investigation also serves to highlight a set of well-documented IT strategies for records management. These strategies, carefully put in place before the project got under way, demonstrably underpin the implementation and its outcomes. Practitioners should find the opportunity to examine and select transferable practices from each stage of the implementation particularly valuable.